“We are a country built of entrepreneurs. All of the biggest problems in the world are solved by entrepreneurs.” Citing a recent study, Berk says, “80% of businesses believe they are delivering great customer service, but only 8% actually are. You don’t have to do a whole lot. Just respond to people if you can.”
Jay Baer is the Founder of Convince & Convert, a strategy consulting firm that helps companies gain and keep more customers through technology, social media, and customer service. He is also a New York Times best selling author whose most recent book is all about the haters.