Hug Your Haters: Turning Criticism Into Cash
“Customer service is now a spectator sport and most businesses are not prepared for it.”
Jay Baer is the Founder of Convince & Convert, a strategy consulting firm that helps companies gain and keep more customers through technology, social media, and customer service. He is also a New York Times best selling author whose most recent book is all about the haters.
Love them, he says, and love them hard.